If you do any web development, you need to pick up this book:
 | Defensive Design for the Web : How to improve error messages, help, forms, and other crisis pointsSpecific guidelines for preventing errors in web sites and rescuing customers when problems occur, providing hundreds of real-world examples that show the right and wrong ways to handle crisis points. The book will be useful for designers and information architects, developers, copy writers, and project managers and executives. |
It's a quick read, but well worth it. It has a lot of pointers that we should all follow, but we generally don't... To our own detriment.
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